A guide to customer service in the casino industry in which the authors argue that investments in customer service are "... more

As attitudes toward gambling have changed—as more and more jurisdictions have turned to legalized gambling as a means to create jobs, stimulate investment, shore up tax revenues, and provide new forms of recreation for their citizens—the incidence of problem and pathological gambling has increased.... more

The widespread legalization of gambling across the U.S. has produced concerns for serious social, economic, and health problems.... more

The eight essays in Gambling, Space, and Time use a global and interdisciplinary approach to examine two significant areas of gambling studies that have not been widely explored—the ever-changing boundaries that divide and organize gambling spaces, and the cultures, perceptions, and emotions related to gambling.... more